Sunweb Group Partner

Frequently Asked Questions (FAQ) page

Frequently Asked Questions (FAQ) page

We are happy to answer all your invoice and payment related questions. On this page you can find our frequently asked questions and answers.
Is your question not listed on this page or do you have feedback for us?
Please contact us at: AP@sunwebgroup.com (we are striving to reply to your question within 5 working days).

What are the invoicing and payment steps?2022-08-30T21:29:43+01:00

Below you can find the high-level invoicing and payment steps:

  1. Partner sends an invoice to Sunweb Group
  2. The invoice is registered, and the partner is informed
  3. The invoice is approved, and the partner is informed
  4. The invoice is paid
  5. The partner receives a payment specification
How can I follow my payment status?2022-08-30T21:30:52+01:00
  1. You will be notified throughout the payment process when the invoice is registered, approved and paid. You will also be informed in case there is a discrepancy.
  2. Your payment status can also be reviewed in the Supplier Portal (see below instructions on how to onboard on the Supplier Portal in case you are not yet onboarded). When you have access to the Supplier Portal you will not be notified via e-mail, as the status of your invoice is updated in the portal.  
Does Sunweb Group have an invoice template?2023-02-03T16:02:09+01:00

Yes, we have an invoice template. To receive the invoice template, please contact the Accounts Payable team at AP@sunwebgroup.com.

Does my invoice meet the invoice requirements?2023-02-03T16:02:19+01:00

In order to get an approved invoice, partners must comply with Sunweb Group’s invoice requirements. Please check the invoice requirements here:

If you are in doubt whether your invoice meets (one of) the invoice requirements, please reach out to AP@sunwebgroup.com.

Do you have the Sunweb Group invoice requirements available in other languages?2023-02-03T15:59:01+01:00

Yes, we have the Sunweb Group invoice requirements available in 7 languages: English, French, German, Greek, Italian, Portuguese, and Spanish. You can find the different translations here: