Why has my invoice not been paid yet?

In case your invoice has not been paid yet, this can have multiple reasons, which may include:

1. We have not received your invoice yet;
2. We have received your invoice, but there is a discrepancy so it needs to be manually checked by the Accounts Payable (AP) team;
3. The payment terms are not due yet.

Our AP team is continuously reviewing invoice discrepancies to ensure invoices can be paid correctly and as soon as possible. After our review you will be notified via e-mail with the status of your invoice, or you can find the status of your invoice in Sunweb Group’s Supplier Portal.