1. You will be notified throughout the invoice process when the invoice is registered, approved and paid. You will also be informed in case there is a discrepancy.
  2. Your invoice status can also be reviewed in the Supplier Portal (see below instructions on how to onboard on the Supplier Portal in case you are not yet onboarded). When you have access to the Supplier Portal you will not be notified via e-mail, as the status of your invoice is updated in the portal.

In the supplier portal you can find the following invoice statuses:

Approved: your invoice has been approved

Deducted: the credit invoice has been deducted from the payment

Settled: your invoice has been fully processed and the payment is complete, through offsetting with credit invoice.

Paid: your invoice has been paid

Pending: your invoice has been registered in our system, but is only partly matched with the commitments in our system. This can have different reasons, for example: the bookingsnumbers are incorrect, the amounts are different between your invoice and our system. It will take some more days before your invoice is approved as these need to be checked manually by the Accounts Payable department.

Registered: your invoice has been registered in our system. When your invoice has this status for more then 1 day, then your invoice couldn’t match directly with the open amounts in our system. This can have different reasons, for example: the bookingsnumbers are incorrect, the amounts are different between your invoice and our system. It will take some more days before your invoice is approved as these need to be checked manually by the Accounts Payable department.

Rejected: your invoice was rejected and not processed by our system. The reason for the rejection is given in the invoice overview. You have to resend your invoice again via BaVel or in PDF format to PDFinvoice@sunwebgroup.com with the correct invoice requirements.